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Cancel a booking or request a refund

How cancellation windows work, how to request a cancellation and when the money returns.

Lugemisaeg 5 min

Kuvatakse inglise keeles

Seda juhendit pole veel Eesti keelde tõlgitud, seega on allolevad sammud inglise keeles. Ülejäänud abikeskus on sinu keeles.

Each option carries its own cancellation policy set by the supplier and shown before you pay — typically free cancellation up to 24 or 48 hours before the start time.

Samm-sammult

  1. 1

    Check the policy

    Open the booking; the cancellation deadline and refund percentage are shown on the item, with a countdown when the deadline is near.

    tripoora.com/account/bookings/:reference

    Booking detail

    • 1Status timeline
    • 2Items with cancellation deadline
    • 3Request cancellation
    • 4Message supplier
    Booking detail: timeline, policy and the cancellation button.
  2. 2

    Request the cancellation

    Choose Request cancellation, pick a reason and confirm. Inside a free-cancellation window the refund quote is calculated instantly.

  3. 3

    Wait for the outcome

    Fully refundable requests are approved automatically. Outside the window a Tripoora agent reviews the case with the supplier, usually within 48 hours.

  4. 4

    Track the refund

    The booking timeline shows requested → approved → processed. Card refunds normally take 5–10 working days to appear on your statement.

  5. 5

    Keep the receipt

    A refund receipt PDF is attached to the booking and emailed to you once the refund is processed.

Hea teada

  • Need a different date rather than a refund? Message the supplier from the booking — many can move you free of charge.
  • Weather-dependent activities are usually cancelled by the supplier with a full refund; watch the booking chat for updates.

Korduma kippuvad küsimused

What if I do not show up?

No-shows are not refundable unless the option's policy says otherwise.

Do you refund the whole payment?

Refunds follow the policy shown at booking: a full refund inside the free window, a partial or no refund outside it.

Can I cancel one item only?

Yes. Cancellation is per booking item, so the rest of your trip stays intact.

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