Question 1

Who do I contact about a booking?

Accepted Answer

Tripoora is always your first contact. We coordinate with the supplier on your behalf and can join the booking chat at any time.

Question 2

Are suppliers checked?

Accepted Answer

Yes. Every organization is verified by a Tripoora agent, and every listing is reviewed and approved before it can be published.

Question 3

Which currency do you charge?

Accepted Answer

Prices are displayed and charged in EUR while more currencies are being rolled out.

Question 4

How often will I hear from you?

Accepted Answer

Only when a guide is published for something you follow. There is no fixed schedule and no promotional blasts.

Question 5

Do I need an account?

Accepted Answer

No. Following a city or attraction only needs a confirmed email address.

Question 6

Why did my basket empty?

Accepted Answer

Basket items hold real inventory for 20 minutes. After that the seats are released back to other travellers.

Question 7

Can I book several suppliers at once?

Accepted Answer

Yes. You pay once and each supplier receives only the items they operate.

Question 8

Do I need an account to book?

Accepted Answer

No. You can check out as a guest with a verified email or mobile, then create an account in one tap to keep your tickets.

Question 9

My voucher says pending.

Accepted Answer

The supplier has not confirmed a request-to-book product yet, or payment is still settling. The voucher appears automatically once the booking is confirmed.

Question 10

Can someone else use my ticket?

Accepted Answer

Yes, unless the option collects named participant details. Forward the PDF and make sure they carry any required ID.

Question 11

I lost the email.

Accepted Answer

Sign in with the same email or mobile — every voucher is reachable from Account → Bookings.

Question 12

What if I do not show up?

Accepted Answer

No-shows are not refundable unless the option's policy says otherwise.

Всё, что нужно путешественнику, — по шагам

How Tripoora works

Follow Travel Insider by city or attraction

Find the right experience

Book an experience step by step

Find, download and use your tickets

Cancel a booking or request a refund

Payments, cards and receipts

Earn and redeem loyalty credit

Build a trip with AI Travel Plan Assist

Create an account and sign in

Coming-soon cities and destination alerts

Write a review after your trip

Privacy, data and messaging preferences

What badges mean on listings

Travel Insider: guides, city tips and inspiration

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